Customer Service
When will my order ship?
In-stock items are usually shipped within twenty-four hours.
When will my order arrive?
Every in-stock order is delivered within seven to ten days, unless a quicker ship method is chosen. Can I get my items more quickly?
We offer USPS and FedEx shipping on all orders shipping in the United States. Express service shipping is available at additional cost.
To guarantee express delivery by a specific day, orders must be placed by 12:00 p.m. ET.
Shipping upgrades require the recipients daytime phone number and a street address. We cannot ship expedited orders to P.O. boxes.
How are shipping and handling charges determined?
They are based on the merchandise total shipped to a single address.
How will my order be shipped?
In order for you to receive your Silk Merchant package as quickly as possible, we select the fastest, most efficient carrier available in your area. We use the United States Postal Service for our free shipping and offer other upgrades including Federal Express Priority Overnight.
How are shipping and handling charges applied to multiple addresses?
Shipping charges are applied based on the merchandise total shipped to each address. If an order is shipped in multiple packages or a back-ordered item is shipped at a later date, there are no additional shipping charges.
Do I get shipping refunded for a return?
Shipping is not refundable.
How can I ship to an American military address?
At check out, you will be prompted to use your shipping address or add a new one. Type the recipients name, address and choose a country. Select United States and use these codes as the State
AA (Armed Forces Americas)
AE (Armed Forces Europe)
AP (Armed Forces Pacific)
We want you to be satisfied. If for any reason the product does not meet with your expectations we will refund your money within the first 30 days of your purchase. We ask that you return the item unopened and in new condition*. Please package carefully. Customer is responsible for return shipping charges. Please call our sales department or email us for a Return Authorization number. *Returns subject to 25% restocking fee
We accept all major credit cards: MasterCard, Visa, Discovery, and American Express using PayPal processing. You can use your PayPal account or use a credit card without being a member. We recommend you join PayPal
Is it safe to use?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Why use PayPal?
- Make purchases or send money with PayPal - its free
- Shop and pay conveniently by saving your information with PayPal
- PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay
- Start using PayPal today!
